Legal

Refund & Cancellation Policy

Effective date: June 12, 2026

1. Try before you buy

The free plan lets you test HireCue in a real interview before paying anything, with no payment method on file. We encourage you to use it to make sure HireCue fits your setup before subscribing.

2. Cancelling your subscription

• Cancel anytime from the account portal (Plan & Billing) or by emailing support@hirecue.ai from your account email.
• Cancellation takes effect at the end of your current billing period. You keep full paid access until then, and you will not be charged again.
• We do not charge cancellation fees, and we do not convert remaining time into credits you might lose — your plan simply runs out.

3. 14-day money-back guarantee

Any subscription charge — your first payment or a renewal, monthly or annual — is refundable in full if you request it within 14 days of the charge. You don't need to give a reason, though we appreciate knowing what went wrong.

After the 14-day window, charges are non-refundable except where required by law, but you can always cancel future renewals as described above. If we ever discontinue the Service or terminate your account without cause, we will refund the unused portion of any prepaid period.

4. EU and UK consumers

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal from a distance contract. By starting your subscription immediately, you consent to immediate provision of the digital service and acknowledge that the statutory withdrawal right may lapse once the service is fully performed — but our 14-day money-back guarantee above applies regardless, so your practical protection is unchanged. Nothing in this policy limits your mandatory statutory rights.

5. How to request a refund

1. Email support@hirecue.ai from the email address on your account.
2. Include the approximate date and amount of the charge.
3. We confirm within 2 business days and issue refunds to your original payment method. Depending on your bank, the money typically arrives within 5–10 business days.

6. A note on chargebacks

If something looks wrong with a charge, please contact us before disputing it with your bank — under this policy a refund is almost always faster than a chargeback investigation. We reserve the right to suspend accounts that abuse the refund process (for example, repeated refund cycles to obtain paid usage for free) or that file chargebacks for charges covered by this policy.

7. Questions

Anything unclear, or a situation this policy doesn't cover? Write to support@hirecue.ai — we'd rather solve it than hide behind fine print.